Digital Download  & Refund Policy

Last updated: August 2026

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Key Knits patterns are digital downloads.

 

Because digital patterns are made available electronically after purchase, all digital pattern sales are final and non-refundable, except where a refund or other remedy is required by applicable law.

 

Please carefully review the pattern description, sizing, yarn requirements, skill level and other information before purchasing.

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Accidental or Duplicate Purchases

If you believe you have accidentally purchased the same pattern twice, please contact Key Knits. Duplicate purchases will be reviewed individually and, where appropriate, may be refunded at our discretion or as required by law.

 

Download Problems

If you purchase a pattern but experience difficulty receiving, downloading or opening your file, please contact Key Knits. We will be happy to help you access the pattern you purchased.

 

A technical problem accessing a file does not necessarily require a refund if the purchased file can otherwise be successfully supplied.

 

Pattern Updates

If an error is discovered in a pattern, Key Knits may issue a corrected version. Where technically possible, customers who previously purchased the pattern will be given access to the updated file.

 

Please note: Nothing in this Refund Policy limits any refund, cancellation, replacement or other rights you may have under applicable consumer protection legislation.